Contents

1. Acceptance of Terms

2. About Youthville Clinic

3. Eligibility

4. Our Services

5. Medical & Treatment Disclaimers

6. Consultation & Informed Consent

7. Appointments & Cancellations

8. Pricing & Payment

9. Refund & Cancellation Policy

10. Patient Obligations

11. Website Content Disclaimer

12. Intellectual Property

13. Clinical Photographs & Testimonials

14. Communication Consent

15. Limitation of Liability

16. Indemnification

17. Force Majeure

18. Governing Law & Jurisdiction

19. Dispute Resolution

20. Severability

21. Amendments

22. Contact Us

1. Acceptance of Terms

By accessing or using the website www.youthvilleclinic.com ("Website") or availing any services provided by Youthville Clinic LLP ("Youthville," "we," "our," or "the Clinic"), you agree to be bound by these Terms & Conditions ("Terms").

This document is an electronic record in terms of the Information Technology Act, 2000, and the rules thereunder, and does not require any physical or digital signature.

If you do not agree with any part of these Terms, please do not use our Website or services.

2. About Youthville Clinic

Youthville Clinic LLP is a dermatology and aesthetic medicine clinic located at:

02, Ground Floor, AROMA Co-Operating Housing Society Ltd, New Link Road, Oshiwara, Andheri West, Mumbai, Maharashtra, India

All treatments and procedures are performed by or under the supervision of Dr. Shruti Chavan, MBBS, Diploma in Dermatology (CPS, Mumbai), Consultant Dermatologist.

3. Eligibility

• You must be at least 18 years of age to use this Website independently and to consent to medical treatment, as per the Indian Contract Act, 1872.

• Patients under the age of 18 may receive treatment only with the written consent and accompaniment of a parent or legal guardian. The parent or guardian is responsible for accepting these Terms on the minor's behalf.

• By booking an appointment or availing treatment, you represent that the information you provide is accurate, complete, and current.

4. Our Services

Youthville Clinic provides dermatological consultation and aesthetic medicine services including, but not limited to:

• Laser hair reduction

• Acne and acne scar treatment

• Pigmentation and melasma treatment

• Anti-aging treatments (HIFU, thread lifts, Botox, dermal fillers)

• Hair fall treatment (PRP/GFC, dermaroller, mesotherapy, hair transplant)

• Skin tightening and rejuvenation

• Chemical peels, microdermabrasion, and medical facials

• Tattoo removal, wart removal, and vitiligo treatment

• Wedding and bridal skin packages

The specific treatments offered may change over time. The availability of any treatment is subject to clinical assessment and the doctor's professional judgement.

5. Medical & Treatment Disclaimers

Please read this section carefully. It contains important information about the nature of medical and aesthetic treatments.

5.1 Individual results vary

All dermatological and aesthetic treatments are medical procedures whose outcomes depend on numerous individual factors including skin type, condition severity, age, health status, lifestyle, hormonal factors, genetics, and adherence to pre- and post-treatment instructions. Results vary from person to person, and no specific outcome can be guaranteed.

5.2 No guarantee of results

While our treatments are performed by qualified medical professionals using approved products and techniques, we do not guarantee, promise, or warrant any specific result, percentage improvement, or permanent cure for any condition. Treatment plans are developed based on individual clinical assessment.

5.3 Before & after images

Any before-and-after photographs displayed on our Website, social media, or clinic premises represent individual patient results achieved under specific clinical circumstances. These images are shared with written patient consent and are intended to illustrate the type of treatment performed. They are not intended as a guarantee that you will achieve the same or similar results.

5.4 Testimonials and reviews

Patient testimonials and reviews displayed on our Website reflect individual experiences and opinions. They are not intended as guarantees of outcome. Every patient's experience is unique, and your results may differ.

5.5 Risks and side effects

All medical procedures carry some degree of risk. Potential side effects, risks, and expected outcomes will be discussed with you during your consultation and documented in your informed consent form before any procedure is performed.

5.6 Not a substitute for emergency care

Our services are elective dermatological and aesthetic treatments. In case of a medical emergency, please contact your nearest hospital or dial emergency services immediately.

6. Consultation & Informed Consent

• An in-person consultation with Dr. Shruti Chavan is required before any treatment procedure. Video consultations may be offered at the doctor's discretion for follow-up or preliminary assessment.

• During your consultation, the doctor will assess your condition, discuss treatment options, explain expected outcomes, potential risks, and alternative approaches.

• Before undergoing any procedure, you will be asked to provide informed consent — either written or electronic — confirming that you understand the treatment, its risks, expected outcomes, and aftercare requirements.

• You have the right to ask questions, seek a second opinion, or decline any recommended treatment at any time.

• The final decision on whether a treatment is appropriate for you rests with the treating doctor, based on clinical assessment.

7. Appointments & Cancellations

7.1 Booking

Appointments can be booked via WhatsApp (+91 8591 411 258), phone (+91 22-40032452), or through the booking page on our Website. Booking confirmation will be sent via WhatsApp or SMS.

7.2 Punctuality

Please arrive on time for your appointment. Late arrivals may result in a shortened session or rescheduling, as we need to respect the time allocated for all patients.

7.3 Cancellation and rescheduling

We understand that plans change. We request that you inform us at least 24 hours in advance if you need to cancel or reschedule your appointment. This allows us to offer the slot to another patient.

7.4 No-shows

Repeated no-shows without prior notice may result in a requirement to pay a booking deposit for future appointments.

8. Pricing & Payment

• All prices quoted on our Website or during consultation are indicative and may vary based on treatment area, condition severity, number of sessions required, and individual clinical needs.

• Final pricing is confirmed during your in-person consultation, before treatment begins.

• All prices are in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated.

• We accept payment via cash, UPI, debit card, credit card, and bank transfer.

• Payment for treatment is due at the time of service unless a package or instalment arrangement has been agreed upon in advance.

• Promotional offers, discounts, and packages are subject to specific terms, conditions, and validity periods which will be communicated at the time of the offer.

9. Refund & Cancellation Policy

9.1 Treatments

All medical and aesthetic treatments are non-refundable once performed, as these are personalised medical services that cannot be reversed or reused.

9.2 Prepaid packages

If you have purchased a multi-session treatment package:

• Unused sessions may be adjusted towards a different treatment of equal or greater value, subject to clinical suitability and doctor approval.

• Package adjustments are subject to a 15% administrative fee on the remaining unused amount.

• Refunds for unused sessions within a package are considered only on a case-by-case basis, at the Clinic's discretion.

9.3 Medical hardship

If you are unable to continue treatment due to a medical condition (such as pregnancy, a newly diagnosed illness, or an allergic reaction), please inform us with supporting medical documentation. We will review your case and may offer:

• A credit note for the remaining sessions, valid for 12 months

• Transfer of remaining sessions to an immediate family member (subject to clinical assessment)

• In exceptional circumstances, a partial refund at the Clinic's discretion

9.4 Products

Skincare products purchased from the clinic may be exchanged within 7 days of purchase if unopened, unused, and in original packaging with the receipt. Opened or used products cannot be returned for hygiene reasons.

9.5 Consultation fees

Consultation fees are non-refundable, as the doctor's time and expertise have been provided regardless of whether you choose to proceed with treatment.

10. Patient Obligations

To ensure the best possible treatment outcomes and your safety, you agree to:

• Provide accurate information: Disclose your complete medical history, current medications, allergies, ongoing treatments, and any known health conditions. Withholding or providing inaccurate health information may affect treatment safety and outcomes.

• Follow pre-treatment instructions: Adhere to any preparation guidelines provided before your procedure (e.g., sun avoidance, discontinuing certain products).

• Follow post-treatment care: Follow all aftercare instructions provided by the doctor or clinic staff. Non-adherence to aftercare may adversely affect your results.

• Attend follow-up appointments: Keep scheduled follow-up visits as recommended by your doctor.

• Communicate concerns promptly: Report any unusual reactions, side effects, or concerns to the clinic immediately.

11. Website Content Disclaimer

• All content on our Website — including text, images, videos, and infographics — is provided for educational and informational purposes only and does not constitute medical advice, diagnosis, or treatment recommendations.

• Website content should not be used as a substitute for professional medical consultation. Always consult a qualified dermatologist for advice tailored to your specific condition.

• While we make every effort to ensure the accuracy of the information on our Website, we do not warrant that it is complete, current, or error-free. Medical information and treatment approaches evolve, and content may not reflect the most recent developments.

• Treatment descriptions on our Website represent general information about procedures. Your actual treatment may differ based on your individual clinical assessment.

12. Intellectual Property

• All content on this Website — including text, design, graphics, logos, images, layout, and software — is the property of Youthville Clinic LLP or its licensors and is protected under Indian copyright and intellectual property laws.

• You may view and print pages from this Website for personal, non-commercial use only.

• You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from this Website without our prior written permission.

• The names "Youthville," "Youthville Clinic," and associated logos are proprietary to Youthville Clinic LLP.

13. Clinical Photographs & Testimonials

13.1 Clinical photographs

Clinical photographs may be taken during your treatment for the following purposes:

• Clinical documentation: To track your treatment progress (part of your medical record)

• Educational or promotional use: Only with your separate, explicit written consent. You may decline this consent without any impact on your treatment.

All clinical photographs used on our Website or marketing materials are of actual Youthville Clinic patients and are shared with their written consent. Identifying features may be obscured to protect patient privacy.

13.2 Reviews and testimonials

Patient reviews displayed on our Website are sourced from Google Maps and other public review platforms. They represent the genuine opinions and experiences of individual patients. We may lightly edit reviews for clarity (such as correcting spelling) but do not alter the substance or meaning. We do not fabricate reviews.

14. Communication Consent

By providing your contact information and booking an appointment, you consent to receive:

• Appointment confirmations, reminders, and follow-up messages via WhatsApp, SMS, or phone call

• Treatment-related communications (aftercare instructions, prescription details)

• Administrative communications (billing, policy updates)

We may also send you marketing communications (offers, new treatments, skincare tips) if you have opted in. You can opt out of marketing communications at any time by:

• Replying "STOP" to any promotional WhatsApp or SMS

• Emailing us at youthvilleclinic@gmail.com with the subject "Unsubscribe"

• Informing our front desk staff during your visit

Opting out of marketing communications will not affect treatment-related or administrative communications.

DND/NCPR: By providing your consent, you authorise us to contact you even if your number is registered on the National Do Not Call Registry (NDNC) or National Customer Preference Register (NCPR). This consent is valid until you withdraw it.

15. Limitation of Liability

• To the maximum extent permitted by law, Youthville Clinic LLP, its partners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or services.

• Our total liability for any claim related to our services shall not exceed the amount paid by you for the specific treatment giving rise to the claim.

• We do not accept liability for treatment outcomes that are adversely affected by the patient's failure to disclose material health information, non-adherence to pre- or post-treatment instructions, or interference with the treatment process.

• This limitation of liability does not exclude or limit liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Indian law.

16. Indemnification

You agree to indemnify and hold harmless Youthville Clinic LLP, its partners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms

• Your provision of inaccurate or incomplete health information

• Your failure to follow pre- or post-treatment instructions

• Any misuse of our Website or services

17. Force Majeure

We shall not be held liable for any delay or failure in performing our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, power failures, internet outages, strikes, or civil unrest.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

19. Dispute Resolution

In the event of any dispute or grievance related to our services:

1. Direct resolution: We encourage you to first raise your concern directly with our clinic team at youthvilleclinic@gmail.com or by speaking with the doctor. We are committed to resolving concerns amicably and in good faith.

2. Formal complaint: If the matter is not resolved informally within 15 days, you may submit a formal written complaint to our Grievance Officer (see our Privacy Policy).

3. Legal proceedings: If the dispute remains unresolved after 30 days, either party may seek resolution through the courts of competent jurisdiction in Mumbai, Maharashtra.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21. Amendments

We reserve the right to update or modify these Terms at any time. Changes will take effect when posted on this page with an updated "Last updated" date. Your continued use of our Website or services after any changes constitutes acceptance of the revised Terms.

For material changes that significantly affect your rights, we will make reasonable efforts to notify you (such as a notice on our Website or via email).

22. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email: youthvilleclinic@gmail.com

• Phone: +91 22-40032452

• WhatsApp: +91 8591 411 258

• In person: Youthville Clinic, 02, Ground Floor, AROMA CHS, New Link Road, Oshiwara, Andheri West, Mumbai

• Hours: Monday–Saturday, 9:30 am–7:00 pm